Refund Policy

OFFICIAL REFUND POLICY

If, within thirty (30) days from the date of receipt of the SOFTWARE PRODUCT, you notify us in writing that you are unable to install the SOFTWARE PRODUCT on your web server or that it is not performing substantially in accordance with the accompanying written materials, Hagen Communications reserves the right to attempt to successfully install the SOFTWARE PRODUCT for you on your server. You agree that you will provide all necessary information that we may request for this purpose, including but not limited to the full server path to this program, all information necessary for both Telnet and FTP access, and other information such as the location of Perl 5 or the location of the cgi-bin on your server. If the above requirements are met and we are unable to successfully install the program on your server within thirty (30) days from the date that we receive all necessary information, we will refund the purchase price in full. If the above requirements are not satisfied, no refunds will be given under any circumstances. You shall be responsible for ensuring that the server contains a properly installed e-mail program (sendmail for Unix servers and Blat for Windows NT servers), and no refunds shall be given for failure of the e-mail routines of the program to work if this is due to either an improperly installed or missing e-mail program on the server. Refunds will be given only under the terms of this license, and no refunds shall be issued because of a change in market conditions, a change in business or web site strategy, a claim that the product does not suit your needs, or for any reason other than in accordance with the terms of this license.

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